Safety and trust
Safety and trust, built in
Childcare requires trust. Not just in the moment, but in the systems around it.
tend was designed with the belief that safety goes both ways. Families need certainty about who is coming into their home, and sitters need certainty about the families they work with. Everything on the platform is built to support that balance.
Verification, clear expectations, and accountability, built into every booking.
One side of the standard
Vetted sitters
All sitters on tend are carefully reviewed before they are approved to offer care. Each application is reviewed by our team and includes a conversation with the sitter and reference checks, in addition to credential verification. We look for experience, judgment, communication, and reliability, not just qualifications on paper.
Every sitter is over 18 and is required to provide:
- A Vulnerable Sector Police Check issued within the last two years
- Current First Aid and CPR certification
- Government-issued identification
Credentials are reviewed as part of onboarding and monitored over time. Sitter accounts with expired credentials are paused until updated documentation is provided.
The other side
Verified families
Safety does not stop with sitters. Before booking, families provide verified contact information and secure payment details. Every booking is tied to a real account and fully traceable within the platform.
Sitters know they are working with accountable households, on bookings connected to identifiable profiles.
Transparency
Clear profiles and real feedback
After each booking, parents rate and review sitters, and sitters rate and review families. This two-way feedback helps maintain accountability and supports a respectful community on both sides.
Over time, reviews and repeat bookings help surface sitters and families who are consistently reliable. Patterns of concerning feedback are reviewed by our team and may result in removal from the platform.
If something feels off
Reporting concerns
If something doesn’t feel right, tend provides a way to flag concerns related to a specific booking. Both parents and sitters can submit a report directly through their tend account, linked to the relevant booking, so our team can review what happened with the right context and determine next steps.
Reporting is intended for non-emergency situations and helps maintain accountability and shared standards across the community.
In any situation involving immediate risk, contact emergency services first.
An honest note
Designed for real life
No system can remove every risk. What tend can do is reduce uncertainty through structure, transparency, and clear expectations.
By verifying both sides, linking care to real bookings, and providing clear paths for feedback and support, tend is designed to make childcare feel more predictable and considered. Trust is not assumed. It is built through systems that support accountability, one booking at a time.
tend is a platform that connects families with independent, vetted sitters. Sitters are responsible for the care they provide, consistent with their experience, training, and certifications.
Questions? hello@tendcare.ca
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