Booking policy

tend is designed to be fair to both families and sitters.

Booking length

Bookings start at a minimum of two hours. Care can be booked in half-hour increments beyond that.

If care ends early

A booking reserves your sitter's time. If care ends earlier than the time you booked:

• Bookings of three hours or less are billed as booked.

• Bookings longer than three hours are billed for the actual time of care, with a three-hour minimum.

If care runs long

If care continues past the scheduled end time, the sitter records the actual end time and you are charged for the full time of care at the sitter's hourly rate.

When you are charged

You are charged after care is complete. The authorization hold placed at booking covers the estimated cost plus a buffer, and any remaining portion is released automatically.

Cancellations

Cancellations made more than 12 hours before the scheduled start time are free.

If a booking is cancelled within 12 hours of the scheduled start time, a cancellation fee applies:

• 4 hours to 12 hours before start | 1 hour of care at the sitter's hourly rate

• Within 4 hours of start | 2 hours of care at the sitter's hourly rate

• No show | Full booking amount

A no-show occurs when a sitter arrives at the scheduled location and the family is unavailable or unresponsive. In this case, the full booking amount is charged.

All cancellation fees are paid directly to the sitter. Any applicable fee is shown clearly before confirmation and processed through the platform.

Effective 24 August 2026.