Cancellation Policy

tend is designed to be fair to both families and sitters.

Cancellations made more than 12 hours before the scheduled start time are free.

If a booking is cancelled within 12 hours of the scheduled start time, a cancellation fee applies:

• 4 hours to 12 hours before start | 1 hour of care at the sitter’s hourly rate

• Within 4 hours of start | 2 hours of care at the sitter’s hourly rate

• No show | Full booking amount

If the original booking was shorter than the amounts above, the fee is limited to the originally booked hours.

A no-show occurs when a sitter arrives at the scheduled location and the family is unavailable or unresponsive. In this case, the full booking amount is charged.

All cancellation fees are paid directly to the sitter. Any applicable fee is shown clearly before confirmation and processed through the platform.